To grasp the essence of How to Win Friends and Influence People, focus on its fundamental principles. Additionally, use the provided checklist for dealing with two typical scenarios: 1) handling arguments and 2) modifying others’ behavior with feedback.
The principles from How to Win Friends and Influence People:
- Making someone feel important will make them like you, while diminishing their importance will make them resent you.
- To appeal to someone, focus on their interests rather than your own.
- To connect with someone, try to understand what they want and need.
- Everyone has something to teach you, so show genuine interest in others.
- Sympathizing with angry people can soften their anger.
- Approaching people with a positive demeanor, including a smile, can make a good impression.
- Using a person’s name and being a good listener are effective ways to show respect and build rapport.
- Praising and showing appreciation is more effective than criticizing or complaining when trying to influence someone’s behavior.
How to Approach Arguments
Instead of losing your temper, approach disagreements with an open mind and a willingness to be wrong. Praise the other person for traits that will help resolve the argument and try to understand their perspective. Express sympathy for their situation and listen to what they have to say without interrupting.
Ask lots of questions to find areas of agreement and build understanding. When ready, ask questions that will lead them to your conclusion while emphasizing how your position serves their interests. Finally, thank them sincerely for their interest and willingness to help.
How to Give Feedback
To neutralize the sting of future feedback, praise and appreciate the person constantly beforehand. When giving feedback, start with specific praise before introducing the point of improvement. Relate to the person’s struggles by sharing your own mistakes.
Ask questions and encourage their suggestions to get them invested in the solution. Give them a fine reputation to live up to and make the improvement seem easy to correct. Connect it to something they have already done and emphasize how it will benefit their own interests.